Terms and Conditions

Guest Check In Policy

Room check-in time is from 02:00 PM and check-out is until 10:00 AM.
Early check-in and late check-out are subject to availability and prior intimation. Additional charges may apply.
Guests are required to present a valid government-issued identity document (Aadhaar Card / Passport) at the time of check-in. PAN cards and office ID cards are not accepted as valid identification.
Guests will be provided with a room key upon arrival, following completion of the registration formalities at the hotel’s reception desk.
Rooms may only be used by guests who are duly registered at the reception and have provided a valid identity document. Additional guests, if any, are subject to availability and applicable charges.
We are happy to welcome your guests; however, visitors are permitted in the room only until 7:00 PM.
Bookings for stag groups are not permitted.
Any outstanding room charges must be settled at the time of check-in. Food and beverage charges may be settled at the time of check-out.
Please submit your GST details at the time of booking or check-in, as applicable under GST regulations.
Wi-Fi is complimentary and available throughout the hotel. The password may be obtained from the reception desk.
An electronically operated safe deposit locker is available in each room for the safekeeping of your valuables.
Please return the room key card to the reception desk at the time of check-out.
The security team reserves the right to inspect guest luggage and belongings, if required.
The resort management will not be responsible for any loss of or damage to guests’ personal belongings during their stay.
The management reserves the right to decline or cancel a booking.

Extra Bed Policy

One extra bed may be provided per room, subject to availability.
The extra bed charge is ₹1,500 + applicable taxes per night.
The extra bed includes bedding and linen.
Extra beds must be requested at the time of booking or prior to check-in and are subject to availability.
Children accommodated on an extra bed will be charged at the applicable extra bed rate.
Room occupancy must remain within the maximum occupancy permitted for the respective room category.

Child Norms

Guests are requested to declare the number of children and their ages at the time of reservation.
Children below 6 years of age may stay complimentary on applicable plans, sharing the parent’s room without an extra bed. Parents are requested to present valid age proof at the reception at the time of check-in.
Children aged 8 years and above will be charged at the applicable full rate, with an extra bed, subject to availability. Parents are requested to present a valid identity document at the reception at the time of check-in.

Pet Policy

We regret that pets are not permitted at the property.

Payment Policy

Guests are required to complete full payment prior to check-in.

Refund and Cancellation Policy

Free cancellation is available up to 48 hours prior to the check-in date.
Cancellations made within 48 hours of the check-in date, as well as no-shows, will attract 100% cancellation charges.
Where applicable, refunds will be processed within 7 to 14 working days.
For bookings made through cash, cheque or bank transfer, refunds will be processed through cheque or NEFT.
Cancellations for bookings made by credit or debit card will be subject to an additional 5% charge.
Interest at 18% per annum, compounded annually, will be applicable on overdue or unpaid bills beyond the company’s approved credit period, calculated from the bill date.

Swimming Pool Policy

(Additional manpower for safety pool)

The swimming pool is open from 8:00 AM to 8:00 PM.
Guests staying at the hotel may enjoy complimentary access to the swimming pool.
Pool access is reserved for registered hotel guests. Outside visitors without a valid booking are not permitted.
Appropriate swimwear is mandatory. Polyester or nylon swimwear is permitted; other materials are not allowed.
Glassware is not permitted in the pool area.
Outside food and beverages are not permitted. Food and beverages are available on order through the hotel.
Consumption of tobacco, pan masala and similar products is strictly prohibited.
For the comfort and safety of all guests, please avoid applying lotions or creams before entering the pool.
Children below 14 years of age must be accompanied by an adult wearing appropriate swimwear.
Please do not use the pool outside the designated timings. Applicable penalties may apply.
The hotel will not be responsible for loss or damage to personal belongings or for any injury or incident arising from pool use.
For your safety, please follow the instructions of the staff on duty.
These rules are subject to change without prior notice.

Lost and Found

For any lost or misplaced belongings, please contact the Front Desk. While we will make every effort to assist in locating and returning your belongings, Estrella Resort and management cannot be held responsible for any items lost or left behind on the premises or in the Villa.
Electronic safety lockers are provided in each room for the safekeeping of your valuables.
Items retained in Lost & Found and unclaimed for 90 days may be donated to a local charity or responsibly discarded.

Food and Drink Policy

Restaurant and room service timings are as follows:
Breakfast: 7:30 AM – 10:30 AM | Lunch: 1:00 PM – 3:30 PM | Dinner: 8:00 PM – 11:00 PM
Outside food and beverages are not permitted on the premises. The management reserves the right to remove them.
Food orders cannot be cancelled once placed.
Special requests must be communicated at least 6 hours in advance.
A penalty may be levied for outside food or beverages, as determined by the Resort management.

Baggage Storage Policy

No storage facilities are provided other than the rooms reserved by the client, guest or company.
Any goods stored on the premises will be at the client’s, guest’s or company’s own risk
Management will not be responsible for any loss or damage to goods left on the premises before, during or after the stay.

Do Not Disturb Policy

All guest rooms are equipped with a “Do Not Disturb” (DND) sign
When the DND sign is displayed and visible from outside the room, our team will refrain from knocking or entering the room.
While the DND sign is displayed, room service will not be provided.
Management reserves the right to enter a room displaying the DND sign in case of an emergency, safety concern, if the sign remains displayed for 12 consecutive hours, or in the event of suspected unlawful activity.

Housekeeping Service

Housekeeping service is available from 8:00 AM to 8:00 PM
Please contact the Front Desk to request service at a preferred time.
Guests are requested to remove the DND sign before 8:00 PM to avail of housekeeping services
Please keep valuables secured in the in-room locker during housekeeping service.

Damage To Property

Guests are responsible for any damage caused by themselves or visitors or our staff and will be required to settle the applicable charges.
Management reserves the right to discontinue a guest’s stay in case of policy violations or inappropriate conduct.
Guests are requested not to use nails, hooks, screws or similar items on the rooms, equipment or property.
Guests are requested to maintain cleanliness and keep the room in good condition
Any act that endangers human life, including fire-related acts, is strictly prohibited.
Guests are requested to respect others and refrain from any disturbance or nuisance on the premises.
Guests are responsible for any loss or damage resulting from negligence or non-compliance with property policies

Arms & Ammunition

Guests are not permitted to carry arms, firearms, ammunition or weapons on the premises, including when accompanied by a personal security guard or bodyguard.
In case of a violation, the guest and accompanying person will be required to leave the premises immediately, after settling the applicable bill.

Security

Our security personnel patrol the premises 24 hours a day. CCTV cameras are strategically installed across all public areas.
Management will not be responsible for any items left unattended in any area of the property.
Guests are requested to promptly report any security concerns to our security personnel to help maintain adequate security.
Security personnel reserve the right to inspect the luggage of guests or visitors if they suspect any prohibited or suspicious items.

Illicit Activity

The property will report suspected illegal activity to the authorities and reserves the right to refuse service.
Smoking is prohibited in all designated non smoking areas and indoor public spaces.
Tobacco, paan, paan masala and spitting are strictly prohibited. Any resulting damage will be chargeable to the guest.

Music & Sound Norms

Only light music is permitted until 10:00 PM in the banquet halls, lawns and conference hall. Loud music is not permitted at any outdoor venue.
Vendors engaged by the property for events, including DJs, sound, orchestra, photography, videography and event management, are permitted on the premises.

Privacy Policy

We believe in maintaining the privacy of all guest information available with us, which shall be used for official purposes only. However, all requisite and relevant information of guests of any other nationality or foreign nationals regarding their stay at the property, as required, may be shared with the local police or administration in accordance with applicable laws and rules from time to time.

General terms

Subject to availability of luggage storage space, guests may store their luggage in the designated luggage area at their own risk. The property will not be responsible for any loss or damage.
Use of photographs or videos taken at the property for commercial or public purposes is prohibited and may be subject to legal action.
Smoking, alcohol consumption, gambling, prostitution, contraband, drugs and other prohibited activities are strictly prohibited on the premises.
Bringing or storing flammable materials, explosives, firearms, combustible or hazardous items, prohibited goods or any other objectionable items is strictly prohibited on the premises.

THE MANAGEMENT RESERVES THE RIGHT TO ADD, ALTER OR AMEND ANY OF THE ABOVE POLICIES, TERMS, CONDITIONS OR RULES AT ANY TIME WITHOUT PRIOR NOTICE. ANY DISPUTES SHALL BE SUBJECT TO THE JURISDICTION OF KARJAT COURTS.